Refund & Cancellation Policy

1. No Refund Policy

• All payments made to My3 Digital are non-refundable once the project has been initiated.
• Due to the nature of digital services, including strategy planning, creative development, advertising setup, and consultation time, refunds cannot be issued after work has commenced.

2. Advance Payments

• Advance payments are required to initiate projects.
• Once payment is received and work has started, the advance amount is non-refundable.
• This applies to website development, SEO, social media management, paid ads management, branding, and consulting services.

3. Milestone Payments

For projects divided into milestones:

• Payments made for completed milestones are non-refundable.
• If a client chooses to discontinue the project mid-way, no refund will be issued for completed work.

4. Cancellation Policy

• Clients may cancel services before project initiation by providing written notice.
• In such cases, administrative or consultation charges (if any work has been done) may be deducted.
• Once the project has officially started, cancellation will not entitle the client to any refund.

5. Duplicate Payments / Technical Errors

Refunds will only be considered in the following situations:

• Duplicate payment
• Payment charged due to technical error
• Incorrect amount charged

In such cases, the refund will be processed within 7–10 working days after verification.

6. No Guarantee Clause

• My3 Digital does not guarantee specific rankings, leads, sales, or business outcomes unless explicitly mentioned in a written agreement.
• Marketing results depend on various external factors including competition, platform algorithms, and market conditions.

7. Dispute Resolution

• In case of any disputes, clients are encouraged to contact us directly before raising a payment dispute with the payment gateway or bank.
• We are committed to resolving concerns in a professional and timely manner.

8. Contact Information

For refund or cancellation-related queries, contact: